Refund Policy

ServiceBandhu SaaS is a subscription-based digital platform. Upon payment, you are granted immediate access to the full suite of features corresponding to your plan. Because access is granted instantly and the service is entirely digital, our refund policy reflects the nature of digital SaaS products.

If you are not satisfied with ServiceBandhu SaaS for any reason, you may request a full refund within 30 calendar days of your initial payment. This applies to:

• Gold Plan: first monthly payment of $19
• Pro Plan: first monthly payment of $99
• Lifetime Plan: the one-time $999 payment

To request a refund under the 30-day guarantee, email info@servicebandhusaas.online with the subject line "Refund Request – [Your Email]" and include your registered email address. We will process eligible refunds within 7–10 business days via PayPal.

After the 30-day guarantee window, subscription renewal charges are final. This is because:

• You have had sufficient time to evaluate the platform
• Full access to all paid features is available from the moment of renewal
• We do not offer pro-rated refunds for partial months or years

We strongly recommend cancelling your subscription before the next renewal date if you do not wish to continue. You can cancel via your PayPal account at paypal.com/myaccount/autopay or by contacting us.

The Free plan requires no payment and no credit card. There is nothing to refund. You may discontinue use of the free plan at any time without any financial obligation.

Situations where we may issue a full or partial refund after the 30-day window include:

• Duplicate charge: You were charged twice for the same billing period due to a technical error
• Extended platform outage: The platform was inaccessible for more than 72 consecutive hours due to an error on our part, with no reasonable substitute access provided
• Unauthorised transaction: You can demonstrate the charge was made without your authorisation and you report it within 14 days of the charge
• Service not delivered: A specific paid feature that was the primary reason for your upgrade was permanently removed without notice or substitute

To submit an exceptional refund request, email info@servicebandhusaas.online within 14 days of the relevant charge, with your account email, the charge date, and a description of the issue. We will review and respond within 5 business days.

The following are explicitly not eligible for refunds:

• Renewal payments after the 30-day initial guarantee window
• Requests citing change of mind, no longer needing the service, or failure to use the platform
• Cases where the account has been suspended or terminated due to violation of our Terms of Service
• Affiliate commissions earned by referring accounts that subsequently request refunds
• Any third-party costs you incur in connection with using the platform (e.g. your own PayPal fees, domain costs)

All refunds are processed back to the original PayPal account used for payment. We initiate refunds on our end within 7 business days of approval. PayPal's processing time may add an additional 3–5 business days before the funds appear in your account. We do not offer refunds via bank transfer, cheque, or any other method.

If you initiate a chargeback or payment dispute with PayPal without first contacting us, we reserve the right to suspend your account pending resolution. We encourage you to reach out to us first at info@servicebandhusaas.online — we will work to resolve any legitimate billing issue promptly.

To prevent future subscription renewals:

• Log in to your PayPal account and navigate to Settings → Payments → Manage Automatic Payments
• Find your ServiceBandhu SaaS subscription and click "Cancel"
• Alternatively, email info@servicebandhusaas.online and we will assist you

Your access continues until the end of your paid period after cancellation. We do not charge any cancellation fee.

ServiceBandhu LLP

Email: info@servicebandhusaas.online

Website: servicebandhusaas.online

Response time: Within 2 business days